Support, FAQ & Account Deletion
Get fast assistance for Penuvia on macOS, browse answers to common questions, review step-by-step account deletion instructions, or message us directly.
Direct Email Channels
🔒 Privacy & Account Deletion
COPPA (13+) · US State Privacy (CCPA/CPRA) · US App Store EULA🗑️ How to Delete Your Account & Cloud Data (Apple Review Guideline 5.1.1(v))
- Directly Inside the macOS App (Recommended): Open Penuvia → Settings → Account & Cloud → Delete Account and confirm. Your account enters a 30-day safety recovery window against accidental clicks, after which all server profile records and encrypted Cloud vaults you solely own are permanently purged.
- Without Access to Your Mac (Web / Email): Select “Account & Cloud Data Deletion Request” in the contact form below, or email
privacy@penuvia.appfrom your registered email address. - Local Data on Your Mac: Local offline household vaults stay strictly on your Mac and can be reset inside Penuvia or removed from
~/Library/Application Support/Penuvia/at any time.
✉️ Direct Online Contact Form
Reach us directly through this form (typical response within 24 hours) or email support@penuvia.app / privacy@penuvia.app.
❓ Frequently Asked Questions (FAQ)
Can I use Penuvia completely offline without creating an account?
Yes! Your Standard Local Household runs 100% locally and offline on your Mac forever. An account is only needed if you want encrypted multi-device or multi-person Cloud household sync.
What happens if I disconnect Cloud services for a household?
Your data is never locked away: former Cloud households remain usable offline on your Mac as additional Local Households (with Cloud Reconnect Option), keeping their household ID and invite code intact so you can reconnect anytime with 1 click.
Can you recover my encrypted household vault if I lose my vault key?
No — because Penuvia uses true client-side AES-256-GCM zero-knowledge encryption, our servers never know your key. Always save your Emergency Recovery Kit inside Penuvia.
What are the system requirements?
Penuvia is built natively with SwiftUI and AppKit for modern macOS systems (Apple Silicon & Intel).
Switch Legal Region & Jurisdiction Edition
Instead of cramming multiple legal systems onto a single cluttered page, Penuvia provides dedicated legal editions per jurisdiction. You are currently viewing: United States (US).
Within every region, you can freely switch between German, English, Spanish, and French at any time.